Merck Application Lead – Research Laboratories Division in West Point, Pennsylvania

Merck is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its 125-year legacy. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Information Technology division partners with colleagues across the business to help serve our patients and customers around the world. Ours is a high-energy team of dynamic, innovative individuals dedicated to advancing Merck’s contribution to global medical innovation by leveraging information and technology to efficiently advance the business by driving revenue and productivity.

We are seeking energetic, forward-thinking professionals to join our Information Technology group. As part of that team, you will have the opportunity to work on global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. Overall, this role offers technology professionals incredible opportunities to learn from others across the globe, to challenge themselves, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.

The successful candidate will be responsible for support and maintenance of global applications from the Research Laboratories or Pre-Clinical/Clinical domains, as well, to identify IT systems eligible to be transitioned to Application Management Services Organization.

Main responsibilities include:

  • Operate services for IT systems and applications within the scope, to ensure sustainment of business operations.

  • Track vendor performance to ensure service levels are delivered as expected.

  • Manage IT projects requiring cross-department resources & coordination

  • Act as point of escalation for service failures, incidents and problems caused by or effective by supported technologies

  • Coordinate demand management function including oversight of minor enhancements as well as medium sized development projects.

  • Responsible for service reporting and continuous service improvement efforts.

  • Facilitate governance meeting with partners and stakeholders.

We offer:

  • Competitive remuneration

  • Position in a leading global healthcare company

  • Challenging career

  • Professional growth based on performance

  • Innovative and flexible working environment

  • Wide range of benefits

We are seeking professionals with the following qualifications, skills and experience:

Qualifications

Education Requirement:

  • Bachelor´s Degree with relevant experience in Computer Science, Computer Science Engineering, System Engineering, Scientific Discipline or similar.

Required Experience and Skills:

  • Proven experience of working within an IT service framework (ITIL) throughout the service lifecycle

  • Minimum 3 years of relevant experience managing IT Projects and/or Services.

  • Ability to build and manage global, diverse teams and vendors.

  • A strong, demonstrated record of delivering IT project and services to support business.

  • Excellent written and oral communication skills.

  • Ability to work with individuals at all levels and demonstrate a level of professionalism that instils confidence and inspires trust.

  • Experience working in a highly regulated environment and thorough understanding of the System Development Life Cycle for computerized systems.

  • Ability to succeed in a dynamic, rapidly changing, highly matrixed business environment.

  • Strong communication and interpersonal skills at all organizational levels. Ability to identify and leverage the right people, processes, and tools to achieve planned results on time and on budget.

  • Ability to work independently as well as in a team.

  • Excellent skills using IT applications to organize and analyze data

  • Experience in driving process and service improvements by studying current practices

  • Application of service management process methodologies and tools including: Relationship management; Contract management, Supplier management.

Preferred Experience and Skills:

  • Experience working in Pharmaceutical industry.

  • ITIL Foundation and ITIL Service Operation Certification

  • Experiences from the Research Laboratories or Clinical/Pre-clinical domains

  • Experience managing resources and suppliers.

  • Project Management experience on small to medium sized projects

  • Experience working with laboratory automation systems, LIMS systems, Electronic Laboratory Notebook systems, and drug discovery (basic research) data systems.

  • Experience working in a GxP (GLP, and/or GMP) environment

  • Six Sigma Yellow Belt Certification

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Job Service Delivery/Management

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-PA-West Point

Title: Application Lead – Research Laboratories Division

Primary Location: NA-US-NJ-Branchburg

Requisition ID: SER001573