Merck ESMG Social Media Spclst Community Mngr in Kenilworth, New Jersey

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

Position Description:

The Enterprise Social Media Group Community Manager is an exciting opportunity to be part of an Enterprise team focused on embedding social capabilities across our company.

Our Community Manager will work across multiple areas of the business to proactively manage content and engagement on our social media channels in support of the company’s business and reputation.

The Enterprise Social Media Group Community Manager actively builds and manages promotional social media channels, their communities and ensures moderation of comments and responses.

Primary Responsibilities:

  • Responsible for collaboratively collecting, optimizing, planning and posting promotional and topical content on @USMerckProducts, a US facing promotional channel on Twitter.

  • Responsible for providing expertise in US regulatory guidance as it relates to social media unbranded and branded content.

  • Responsible for building and developing new portfolio promotional page on Facebook in support of US product teams.

  • Developing and maintaining Enterprise Social Media content calendar/s for owned channels; proactively sharing across teams on a weekly basis

  • Day-to-day channel Adverse Events and Produce Quality Complaints monitoring for owned social accounts.

  • Responding for the health of the channel and appropriate audiences by engaging with the online community.

  • Enforcing commenting guidelines and other standard protocols

  • Attend and actively contribute to Community Manager Roundtables and cross functional US Social Media Working Group.

  • Providing strategic guidance regarding paid media support across business teams

  • Support the creation of engagement results in weekly and monthly metrics reports to inform ongoing strategy.

  • Support collaboration with Promotional Review Team (PRT) members in development and approval of content as needed

  • Assuring content is PRT-approved before posting, when needed

Manage and maintain content management tools such as Kapost and Social Studio

Position Qualifications:

Education Minimum Requirement:

  • Bachelor’s Degree

Required Experience and Skills:

  • Experience creating content for social media, managing content

Preferred Experience and Skills:

  • Experience working in a fast-paced, cross-functional environment

  • Experience managing multiple stakeholders and multiple projects simultaneously

  • Experience with sales, marketing or promotion development within pharmaceutical or other regulated industry

  • Experience working with external agencies

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-NJ-Kenilworth

Title: ESMG Social Media Spclst Community Mngr

Primary Location: NA-US-PA-Upper Gwynedd

Requisition ID: MAR007026