Merck Director, Digitally Enabled Delivery Program Manager in Kenilworth, New Jersey

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

The Director, Digitally Enabled Delivery Program Manager will support the execution of market-level digital transformation roadmaps. This role will be responsible for the coordination and dispersing of Digital Accelerator team members and other internal or external experts providing guidance and appropriate tools/resources to the in-market agile teams who are undergoing digital transformation.

Responsibilities include but are not limited to:

  • Provide frameworks to prioritized markets through the integrated digital roadmap development and support its implementation

  • Drive stand-up phase of market DX roadmaps by engaging with DX Leads and relevant members of the DX LT and ensure relevant support is provided to markets depending on required activities

  • In partnership with the other COE team members, facilitate experience design / Customer & Patient Journey Mapping with prioritized markets and embeds the capability as part of their digital roadmap to identify DX execution priorities in alignment with business strategy

  • As primary interface with markets, facilitates priorities per market and craft into digital roadmaps

  • Manages market level roadmaps and all interdependent deliverables within the Dx Resources

  • Ensure markets are ready to execute DX roadmap in steady-state and provide ad-hoc support on an ongoing basis

  • Responsible for highlighting roadmap synergies across multiple markets

  • Manages cross-functional team deliverables to ensure that digital milestones as agreed with market senior leaders are achieved on time and within budget.

  • In partnership with Leader, responsible for tracking market-level learnings and case examples that are relevant for broad sharing and distribution to other markets / regions; supports codification into the Digital Accelerator Resources

  • Has a working knowledge of agile execution and design thinking and develops/maintains agile methodology.


  • Innovative thinker

  • Excellent presentation, analytics and communication skills, both written and oral, are required to synthesize key issues, and communicate/persuade constituencies towards specific actions and initiatives

  • Ability to build strong cross-functional partnerships; proven leadership skills and experience in managing teams

  • Well organized, highly motivated, process driven and results oriented with the ability to rebalance priorities and assume responsibility in a multi-tasking environment

  • Deep understanding of how to use digital channels, techniques, and operating models

  • Proven ability to work cross-functionally and cross-regionally across multiple business units and with senior leaders

  • Well organized, highly motivated, process driven and results oriented with the ability to rebalance


  • Bachelor’s degree or international equivalent from an accredited university

  • Minimum 5 plus years of experience in Project Management

  • Critical thinking skills to analyze requirements and document deliverables, KPI’s and outcomes

  • Ability to articulate technical concepts to non-technical levels of the organization is a must.

  • Thrives in data-driven, fast-paced organizations

  • Willingness to travel up to 25%

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

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Visa sponsorship is not available for this position.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-New Jersey, NA-US-New York

Title: Director, Digitally Enabled Delivery Program Manager

Primary Location: NA-US-NJ-Kenilworth

Requisition ID: GLO001186