Merck Associate Director, IT Account Management in Kenilworth, New Jersey

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

The Global Medical Affairs (GMA) IT Account Manager position is part of the Client Services organization within Merck Research Laboratories (MRL) IT. The incumbent will be a leader within the MRL Global Medical Affairs IT account management team and will be assigned to many of its stakeholders and strategic initiatives. The incumbent will be responsible for relationship management, subject matter expertise and business case development in support of the assigned areas. The incumbent will also contribute to the creation and maintenance of the MRL GMA account plan, business and IT strategy, capability roadmap and strategic portfolio. The incumbent will partner with business clients, enterprise and divisional IT, external experts, and customers (as appropriate) to drive innovation, data driven insights and decision making, business value realization, and enabling business strategies through technology.

Primary responsibilities include:

  • Partner with senior business executives within the Global Medical Affairs organization to define the business strategy to differentiate Merck on a global scale

  • Translate GMA business strategies into IT solutions, programs, and capability road maps to enable and advance Merck’s business goals

  • Lead IT account team responsible for IT program execution and road map completion

  • Pull-through IT strategies for greater business value over time

  • Develop GMA business cases that drive the IT portfolio and achieve alignment with the business.

  • Responsible (with GMA business colleagues) for change management, helping to accelerate technology adoption and benefit realization

  • Responsible (in partnership with GMA business and finance colleagues) for capturing the value from IT investments (every last dollar over time)

  • Develop strategic partnerships to maximize-the-size-of or shorten-the-time-to value

  • Define realization metrics, track realization, report realization, and ensure execution of project/program is delivering business realization goals.

Education Minimum Requirement:

  • Bachelor's Degree. Concentration in Computer Science, Information Systems, Engineering or related field preferred.

Required Experience and Skills:

  • At least 7 years work experience in IT account management, business architecture and analysis, and/or client relationship management

  • Experience working in the pharmaceutical industry

  • Demonstrated success building and maintaining credible strategic relationships with business clients and IT areas

  • Strong cross-functional communication and collaboration

  • Business acumen, stakeholder engagement, relationship management, and strategic account planning

  • Demonstrated experience in business case development and financial modeling, including management of value realization metrics

  • Ability to identify and influence the changes necessary to ensure solution adoption and value realization

Preferred Experience and Skills:

  • Demonstrated thought leadership and technology innovation

  • Knowledge of digital asset tools and IT architecture

  • Network leader - focus on influence rather than control, and creating a work environment based on trust, sharing and collaboration

  • Broad end-to-end process, functional and data knowledge

  • Ability to manage through ambiguity

  • Inquisitive - ability to ask the right questions to shape the IT-enabled business strategy

  • Energetic self-starter with demonstrated ability to thrive in a dynamic and complex environment

  • Systems Thinking / Hyper-connected – a relentless ability to connect people, processes and information

  • Experience in running complex workshops aligning people, process and technology. Fluent in SDLC best practices including experience applying in regulated business areas and processes

  • Awareness of relevant industry business, information and technology trends, in and out of pharma

  • Six Sigma Certification or similar experience with other process improvement methodologies

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

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Visa sponsorship is not available for this position.

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Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Job Account Management

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-NJ-Kenilworth

Title: Associate Director, IT Account Management

Primary Location: NA-US-PA-Upper Gwynedd

Requisition ID: ACC004872