Merck Customer Rep., Sales -Vaccines (Charlotte, NC) in Huntersville, North Carolina

Merck & Co., Inc. Kenilworth, N.J., U.S.A. known as Merck in the United States and Canada, is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where Merck has codified its legacy for over a century. Merck’s success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

Merck’s Global Human Health (GHH) Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The organization is comprised of sales and marketing professionals who are passionate about their role in bringing Merck's prescription medicines, vaccines, and other medical products to our customers worldwide.

Position Description:

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on Merck vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include: health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team that works collaboratively with other Merck field based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the Merck extended team.

The primary activities include:

  • Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Merck vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.

  • Providing Merck Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

  • Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of Merck promotional materials.

  • Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract in order to educate customers on the best ways to maximize their contract performance across the Merck portfolio.

  • Assisting customers with education to improve their organization’s immunization rates through adherence to quality based programs using appropriate tools such as Vaccine IQ.

  • Regularly monitoring their business performance against objectives using company provided tools.

  • Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Merck policies, standards and ethics.

  • Maintaining product knowledge and certification on the entire Merck vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.


  • Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.

  • For select customer accounts, coordinate with Merck customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Position Qualifications:

Education Minimum Requirement:

  • Required:BA/BS

  • Preferred: MBA/MS

Required Experience and Skills:

  • Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions which are focused on products/solutions with the common goal of improving health outcomes.

  • Demonstrated strong ability to divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.

  • Demonstrated strong ability to understand customer’s business climate, assess overall market potential, identify and prioritize unique opportunities and business risks in local markets, develop territory plans and follow up to drive business results in assigned geography or market.

  • Demonstrated strong ability to understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.

  • Demonstrated strong ability to convey technical concepts accurately and clearly

  • Demonstrated high degree of tenacity to drive and achieve strong measurable results

  • Demonstrated strong ability to overcomes setbacks to meet or exceed objectives

  • Demonstrated strong pursuit of opportunities to learn and apply new skills to support the business

  • Demonstrated strong ability to be innovative by utilizing new or existing technologies

  • Demonstrated strong ability to use data to analyze trends to drive business results

  • Valid Driver's license

Preferred Experience and Skills:

  • Vaccines experience

  • Demonstrated strong understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations

Your role at Merck is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At Merck, we’re inventing for life.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to .

Search Firm Representatives Please Read Carefully:

Merck & Co., Inc. is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Merck via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Merck. No fee will be paid in the event the candidate is hired by Merck as a result of the referral or through other means.

Visa sponsorship is not available for this position.

For more information about personal rights under Equal Employment Opportunity, visit:

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EEOC GINA Supplement​ at

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Job Direct Sales Generic

Merck is an equal opportunity employer, Minority/Female/Disability/Veteran – proudly embracing diversity in all of its manifestations.

Other Locations: NA-US-NH-Concord, NA-US-LA-Monroe, NA-US-NC-Gastonia, NA-US-NC-Huntersville

Title: Customer Rep., Sales -Vaccines (Charlotte, NC)

Primary Location: NA-US-NC-Charlotte

Requisition ID: DIR024065